Shipping

We provide FREE shipping to the following locations:
  • Australia
  • Canada
  • New Zealand
  • United Kingdom
  • USA

Please allow 3 - 5 business days for your order to be processed. Once your order is processed you will also receive a tracking number for updates. After your order is processed your package will be delivered within 7 - 20 business days.

Be aware that these delivery times can become longer in case your order is placed during busier periods or delays with shipping logistics.

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in-transit, please contact us by email at sales@xpresschargers.com. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. Xpress Charger is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

 

Customs

 We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

 

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

6-10 Business days

Canada, Europe

6-10 Business days

Australia, New Zealand

8-14 Business days

Central & South America

8-14 Business days

Asia

8-16 Business days

Africa

8-16 Business days

 

Max delivery time – 20 business days.

*This doesn’t include our 3-5 day processing time.

*All shipping times exclude clearance/customs delays

 

Tracking Info

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us by email at sales@xpresschargers.com.