Xpress Charger™ Extended 1 Year Warranty

See our shipping, refunds and terms of service pages for additional details.

 Product FAQ

When the battery hits 100%, charging stops, but your phone is still running. After a short while, the battery will lose some power, and will draw in current from the wireless charging station until it's fully charged again.

The wireless charging pads will safely trickle charge your phone battery to keep it fully charged at all times, so it's perfectly safe to leave it on the charging pad or mat overnight or for an extended period of time.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you want to make a request for return or refund, or If you are unsatisfied with your order please contact our support at sales@xpresschargers.com 

Start a return

You can contact us at sales@xpresschargers.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where  to send your package. Customers will be responsible for paying return shipping costs. After your return is shipped it may take 7 - 20 business days for the package to be received and the review/inspection to be completed. Please allow 3 - 5 business days for your refund to be processed.  Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@xpresschargers.com

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

You can also contact us by sending a message on our Contact Us page.

 Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Returns and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please allow 3 - 5 business days for your return to be processed. Once your replacement order is processed you will also receive a tracking number for updates. After your order is processed your package will be delivered within 7 - 20 business days.

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 3 - 5 business days for your refund to be processed. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

One Year Extended Warranty Agreement

The Xpress Charger™ Extended Warranty Agreement must be purchased within the standard warranty period. Xpress Charger™ warrants that is standard chargers and accessories shall be free from defects in material and workmanship under normal use and service for up to 3 months after purchase. As a service, Xpress Charger™ will offer an additional warranty for a period of one (1) year beyond the standard (3) months warranty. If any defects are discovered in the product within the Extended Warranty period, Xpress Charger™ will either repair the defect or replace the product once the extended warranty has been purchased. Xpress Charger™ will have sole discretion in determining whether a defective product or product part will be replaced under this warranty. The buyer is responsible for shipping any defective product or product part to Xpress Charger™ for repair or replacement. Xpress Charger™ will ship repaired or replaced product or product part to the buyer at no charge. All expedited shipping charges are the responsibility of the buyer. Buyer is responsible for adequate packaging of the product to prevent damage

WHAT IS NOT COVERED.

This  Extended Warranty Plan does not cover the following:

(i) incidental or consequential damages, or pre-existing conditions;

(ii) damage from: accident, abuse, misuse, introduction of foreign objects into the Product, liquid events, exposure to abnormal heat or cold, power surges, altered serial numbers, unauthorized Product repairs, modifications or alterations, failure to follow the manufacturer's instructions, third-party actions, fire, collision, vandalism, theft or the like, elements or acts of war, acts of God, improper use of any electrical source;

(iii) cosmetic damage to the Product's case or frame, or to any non-operating part including decorative parts, and doors;

(v) preventative maintenance;

(vi) damage which is not reported prior to expiration of  extended warranty;

(vii) cost of installation, removal or reinstallation of the Product.

This Extended Warranty does not cover and shall be void for

(a) defects or damages resulting from fire or theft,

(b) defects, damages, or loss resulting from intentional misuse, abuse, neglect, or alterations by, or directed by, the owner of the device, and

(c) defects or damages resulting from service or repair by anyone other than Xpress Charger™.

WARRANTY COVERAGE PERIOD AND EXTENSION

One year warranty periods start from the day after the 3 months standard warranty period has expired. Initially, Extended Warranty must be purchased by the user within 30 days of their initial purchase. Warranty must be purchased for the next year period before expiration of the current warranty period. Xpress Charger™ may at it own discretion choose to reject a requested for an additional extended warranty purchase or period after the conclusion of the initial 3 month period or 1 year extended warranty period.

LIABILITY OF XPRESS CHARGER™ AND/OR ITS AFFILIATES FOR THIS PRODUCT, WHETHER IN CONTRACT, IN TORT, OR OTHERWISE, SHALL BE LIMITED TO REPLACEMENT OF THE PRODUCT UNDER THE TERMS OF THE AGREEMENT OUTLINED ABOVE. UNDER NO CIRCUMSTANCES SHALL XPRESS CHARGER™ AND/OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.